For UK businesses with in-house IT
Your in-house IT person stays in charge. We cover the helpdesk overflow, overnight monitoring, updates and security — so one person is no longer your only line of defence.
Book a free discovery call →20 minutes with a senior technician · No pitch · No contract, ever
77 five-star reviews on Bark.com · 25 years supporting UK businesses
Your IT person keeps
Cloud Plus takes on
The plain-English version
Co-managed IT is a middle road between doing everything yourself and handing your IT over completely. You already employ someone to look after your IT — maybe one person, maybe a small team. Co-managed IT services give them a professional support team to lean on, without you hiring anyone else.
Your IT person stays the one who knows your business and makes the calls. We take on the parts that don't need their local knowledge but do need someone to be there: answering the overflow, watching your systems when the office is empty, keeping every device up to date and covering the security that has become a job in its own right.
It is not about replacing anyone. Most businesses we speak to have a good IT person who is simply stretched too thin. The fix is not a second salary — it's a team behind the person you already trust.
★★★★★ 77 reviews on Bark.com
"They never fail to deliver with a prompt, efficient service. The guys in support offer great advice and will always recommend cost effective solutions to any challenges I present. Top marks!
"The team are always very helpful and go out of their way to ensure any questions are fully answered. Transferring from our old email and support provider was effortless.
"A very big thank you for making our new installation stress free. It's never easy bringing in a stack of new devices — but you guys did a sterling job.
"We have used them for 2 years and their service delivery is of the highest standards. We can have complete peace of mind that our systems are being maintained by a professional team of experts.
"I have found them to be extremely helpful, polite and very professional. They have certainly made life a lot easier for us. I would highly recommend them.
"I can only stress huge positivity for Cloud Plus. Both the sales and support teams genuinely go the extra mile. Above all this, they are genuinely nice people to work with.
Who does what
Every business is different, so the real split is agreed with your IT person and written down before we start. This is where most businesses land.
| Area | Your IT person | Cloud Plus | Where it sits |
|---|---|---|---|
| Staff calling for help | First point of contact for your team | Unlimited helpdesk backing them up — overflow, holidays, sick days | Every plan |
| Out-of-hours problems | Gets a full night's sleep | Proactive monitoring 24/7, catching most problems before anyone notices | Every plan |
| Updates and patches | Decides what can wait and what can't | Every device kept updated in the background | Every plan |
| Backups | Knows what matters most | Backup management included; per-user Microsoft 365 backup as an add-on | Every plan + User Protection add-on |
| Security | Sets the rules for your business | Antivirus, threat detection, DNS filtering and ransomware defence | Professional plan and up |
| Projects and improvements | Leads them — finally with the time to | Extra hands and a second opinion when it helps | Agreed with you |
Is it right for you?
If two or more of these sound familiar, your IT person is carrying more than one person should. That is not a criticism of them — it is a gap in cover.
They spend the day resetting passwords and fixing printers, so the upgrade you agreed six months ago still hasn't happened.
Holidays get planned around IT. A week of sickness means a week of problems piling up — and nobody else knows the setup.
If a backup fails or something suspicious happens at 2am, it waits until the morning. Usually it waits until someone complains.
Keeping on top of threats is a job in itself. Asking one generalist to do it on top of everything else is how gaps appear.
More people, more devices, more accounts — but hiring a second IT person is a big step for what you need today.
How it works
You, and ideally your IT person, talk to a senior technician — not a salesperson. We ask what they handle now and where the pressure is.
If it's worth going further, we review how your IT is put together today. The review is part of onboarding, not an extra charge.
We agree the split with your IT person and put it on paper — who your staff call first, what we handle, and how we hand over to each other.
We handle onboarding and chase any existing suppliers ourselves. Your IT person stays in charge throughout.
One monthly fee, no contract. Increase, decrease or pause the cover as your business and your team change.
Your options
Strength
Full control, someone who knows the business
Watch out for
One person, one point of failure, no overnight cover
Strength
Your IT person stays in charge, with a whole team behind them
Watch out for
Needs a clear written split — which we agree before we start
Strength
Everything handled, nothing for you to think about
Watch out for
Best if you don't have, or don't want, IT staff of your own
See fully managed IT support →Want the longer read first? Our guide to what UK business owners need to know about co-managed IT and our comparison of outsourced IT support vs an in-house IT team cover the background.
Start here
Twenty minutes, free, no obligation. Bring your IT person if you like — the call works best when they are part of it. You'll come away knowing whether co-managed IT makes sense for you, and roughly what it would look like.
Would rather see numbers first? Get an instant quote.
Questions
Co-managed IT services are an arrangement where your own IT person or team keeps running your IT, and an outside provider takes on an agreed share of the work alongside them. Your people stay in charge of the things they know best; the provider covers the gaps — typically the helpdesk overflow, round-the-clock monitoring, updates, security and backups. Both sides work to a written split of who does what.
With fully managed IT support, the provider is your whole IT department and your staff call them for everything. With co-managed IT, your in-house IT person stays the first point of contact and the decision-maker, and the provider works behind and beside them. It suits businesses that already have someone good in-house but can't expect one person to cover everything.
No. The point of co-managed IT is to make your IT person more effective, not to replace them. They keep the knowledge of your business, your people and your systems. We take on the repetitive and out-of-hours work so they can spend their time on the projects and improvements that usually get pushed back.
It depends on what your team needs, and we agree it with you in writing before we start. Commonly it's helpdesk cover (overflow, holidays and sickness), proactive monitoring around the clock, keeping every device patched and up to date, backup management and, on our Professional plan and above, the security layer — antivirus, threat detection and DNS filtering. Your IT person decides what they keep.
That is agreed up front, not worked out in the middle of a problem. The written split sets out who handles what, who your staff contact first and how we hand over to each other. In most co-managed arrangements your IT person stays the lead, and we escalate to them — not around them.
Cloud Plus is priced per user, per month, with no long contract and no call-out charges. Because a co-managed arrangement only covers the part of your IT we take on, the right number depends on the split you want. Book a free discovery call and you'll get a straight answer and a written quote — no obligation.
No. Like all Cloud Plus support, co-managed IT runs month to month. You can increase, decrease or pause your cover as your business and your team change.
Start with a free 20-minute discovery call with a senior technician. We'll talk through what your IT person handles today, where the pressure is, and which parts it makes sense for us to take on. If it's a fit, we review your setup, agree the split in writing, and handle the onboarding — including chasing any existing suppliers.
Find out in 20 minutes whether co-managed IT would take the pressure off.
Book a free discovery call →