Emergency Cyber Incident Response · UK

Been Hacked? We Can Help You Today.

Ransomware, a compromised mailbox, data you can't get to. If your business is in the middle of a cyber incident right now, call us and speak to someone who deals with this — not a ticket queue, not a chatbot. 25 years securing UK businesses.

Call us now0333 344 3220Monday to Friday, 8am–6pm · UK-based team

Outside office hours? Leave your number and we'll pick it up first thing.

One thing to know before you call

We're not a one-off call-out service. Cloud Plus takes you on as a client — support, security and backups looked after properly from day one — and sorting out what's happening right now is where that starts.

Your cover can start today — there's nothing to wait for. No long tie-in either: 30 days' notice, cancel whenever you like. If you just want someone to patch one machine and walk away, we're honestly not the right fit, and we'd rather say so now than halfway through your worst morning of the year.

Do This First

What To Do In The First 30 Minutes

Whether or not you call us, do these now. They are the steps that limit the damage — in the order that matters.

1
Disconnect, don't power off
Unplug the network cable or turn off Wi-Fi on affected machines to stop it spreading. Do NOT shut them down — powering off can destroy evidence and, with some ransomware, the keys still held in memory.
2
Don't pay anything yet
Paying a ransom funds the attacker, marks you as willing to pay, and recovers data less than half the time. It is almost never the fastest route back. Talk to someone first.
3
Change passwords from a clean device
Start with email, then banking, then everything reusing that password. Use a phone or a device that was never on the affected network — changing a password from a compromised machine just hands the attacker the new one.
4
Turn on multi-factor authentication
Especially on Microsoft 365 or Google Workspace. Most business email compromise continues because the attacker still holds a valid session. MFA plus a forced sign-out everywhere closes that door.
5
Write down what happened and when
Times, what you saw, who clicked what, any ransom message. You will need it for your insurer, and for the ICO if personal data was involved.
6
Check whether you must report it
If personal data was likely exposed, the ICO must be told within 72 hours. Report fraud and cyber crime to Action Fraud. We can help you work out whether it applies to you.

Not sure which of these applies to you?

That is exactly what the call is for. Tell us what you are seeing and we will tell you what to do next — whether or not you end up becoming a customer.

Call 0333 344 3220 →

What We Deal With

If It's Happening To Your Business, We've Seen It Before

Ransomware

Files encrypted, a ransom note on the screen, systems locked. We isolate the spread, establish what was hit, and rebuild from clean backups where they exist. We're straight with you about what can and can't be recovered — nobody can decrypt files without a backup or a key.

Business email compromise

Someone else is in your mailbox — reading it, or sending invoices as you. We lock the account down, kill live sessions, find the forwarding rules they left behind, and check what went out.

Data breach

Customer or staff data exposed. We establish what was actually taken, help you meet the 72-hour ICO deadline, and put the reporting trail together properly.

Malware and viruses

Machines behaving strangely, pop-ups, redirects, things running that shouldn't be. We clean it out, find how it got in, and close that route.

Account takeover and fraud

Payment details changed, a supplier invoice that wasn't from your supplier. We trace how the access happened and secure everything connected to it.

Lost or deleted data

Files gone, a mailbox wiped, a departing employee's account emptied. If there is a backup we will find it, and if there isn't we will tell you straight.

How It Works

Contain, Assess, Recover, Harden

No jargon and no drama. You will know what we are doing and why at every stage.

Contain

Stop it spreading. Isolate affected machines and accounts before anything else.

Assess

Establish what got in, how far it reached, and what data was touched.

Recover

Restore from clean backups, rebuild what can't be restored, get you trading again.

Harden

Close the route in, so the same attack can't work twice.

What Our Customers Say

Real Businesses.
Real Results.

★★★★★ 77 reviews on Bark.com

Will Baker

White Rose Automotive

"They never fail to deliver with a prompt, efficient service. The guys in support offer great advice and will always recommend cost effective solutions to any challenges I present. Top marks!

Jane Wilcox

Assista Consulting UK Ltd

"The team are always very helpful and go out of their way to ensure any questions are fully answered. Transferring from our old email and support provider was effortless.

Vanessa Lanham-Day

OnTrack Marketing

"A very big thank you for making our new installation stress free. It's never easy bringing in a stack of new devices — but you guys did a sterling job.

Jacques Lombard

Syntinex Ltd

"We have used them for 2 years and their service delivery is of the highest standards. We can have complete peace of mind that our systems are being maintained by a professional team of experts.

Lynda Lewis

Giddings Design Limited

"I have found them to be extremely helpful, polite and very professional. They have certainly made life a lot easier for us. I would highly recommend them.

Daniel Brenchley

Oxygen Recruitment Solutions Ltd

"I can only stress huge positivity for Cloud Plus. Both the sales and support teams genuinely go the extra mile. Above all this, they are genuinely nice people to work with.

Why Cloud Plus

We're Not Your Typical IT Company.

Most IT companies are reactive — they wait for you to call. We're proactive, transparent, and built specifically for small businesses.

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No Contract. Ever.

Leave at any time. You only ever pay for the service you've received.

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One Flat Monthly Fee

No per-call charges, no surprise invoices, no ceiling caps on support tickets.

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Lightning Fast Response

We pick up fast. No being put in a queue and forgotten about.

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UK-Based Helpdesk & Technicians

You'll always speak to someone in the UK who knows how British businesses work.

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Predictive Proactive Monitoring

We watch your systems around the clock to solve problems before they affect you.

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Your Own IT Department

Fully managed for you — everything handled, nothing for you to worry about.

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Increase, Decrease or Pause

Scale your cover up or down as your business changes. Pause if you need to.

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Secure Remote Support

All remote access is fully encrypted and audited.

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Works From Just 1 Computer

No minimum user count. We look after businesses of every size.

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We Handle Your Migration

Switching providers? We move everything across and deal with all your third-party vendors.

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Works Alongside Existing Support

Don't need to replace what you have. We can work alongside your existing IT arrangements.

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Our Best Price Promise

Find the same services cheaper elsewhere and we'll match it. No quibble.

After The Incident

Getting You Back Up Is Day One. Not Letting It Happen Again Is The Rest Of It.

The incident is where we start, not what we sell. From the day your cover begins you get the lot: 24/7 threat detection, daily encrypted backups, DNS filtering, patching and all five Cyber Essentials controls — managed for you by a UK team, for one flat monthly fee per person. Cover can start today, and it's 30 days' notice, so you're never locked in.

See How We Protect You →Get a Quote