Case Studies: Our Track Record
Arcus FM
Overview
Arcus provides leading facilities management services to many cutting edge UK high street names including Sainsbury’s, encompassing their head office office locations, superstores and local retail outlets.
Like any large organisation with multiple sites and many employees across the country, Arcus needed an infrastructure that provided secure and reliable communication at all times.
They also needed high level technicians on hand whenever they were required to promptly solve any IT issues which might arise at any time of the day or night.
Solution
A full assessment and design of new server architecture was implemented, highlighting areas where existing infrastructure could be used and where new solutions were required.
The installation of new email systems, business continuity solutions and security appliances created a robust workflow all departments could connect with.
Outcome
A hybrid of outsourced full time onsite technician, backed up with a full support agreement including out of hours support means that any issues that arise were dealt with in a quick and professional manner ensuring workflow was not interrupted.
EASi Accounting Services Ltd
Overview
Easi Accounting had a PC acting as a server which restricted the network to basic file sharing, inadequate security and restricted their ability to expand his business.
The owner was wasting his precious time on dealing with IT issues himself. Some of the equipment that had been installed was not working as it should be. The business was reliant on connecting to a third party service, which kept disconnecting during the working day.
Solution
Our consultant advised on the best course of action and project managed, supplied and installed a new dedicated server, reconfigured the network and added a firewall device to increase security. A proactive support agreement was put in place to cover the network after our 14 day free aftercare service had expired.
Outcome
Now EASi Accounting have user security in line with Microsoft best practices which gives them granular control over who and how users can access company files. They have a better centralised backup and redundancy of their data to our online backup solution.
The firewall is now better protecting the network from malicious attack and the owner now has more time to deal with growing the business than dealing with problems.
Foundation Developments
Overview
Formed in 1991, Foundation Developments Ltd are a leading, privately owned civil engineering, groundworks and reinforced concrete frame contractor.
They approached us for advice on how to connect their subsidiary companies to their group head office so all systems could be managed from one central location and support them going forward.
Solution
We recommended Foundation Developments use a mixture of secure virtual private network technology coupled with Microsoft’s remote desktop services to facilitate their required project.
The company has a constantly changing workforce, brought on by new projects and customers, so the connection to their primary systems needed to be flexible, secure and reliable.
The use of our managed support services allows the customer to focus on what they do best and leave the management of their IT systems and processes to an experienced team of technicians freeing up time and resources.
Outcome
Ten years later and we are still supporting over 150 users across six sites on half a dozen Windows servers. Full connectivity is maintained via sourced Internet connections and managed VPNs via leading edge firewall appliances.
Unit Management
Overview
For over 40 years Unit Management have delivered award-winning managed workspace to a wide range of clientele from the smallest start-up to some of the world's biggest corporates.
We were referred to the owners when they needed a single provider to look after the IT systems of their office and their customers’ computer systems across twelve sites in the South East.
Solution
Unit Management required a fast response support help-desk to deal with any of their own infrastructure problems or their tenant‘s IT problems. Failure to resolve problems quickly impacted heavily on the ability to invoice customers on time, therefore affecting cashflow.
A robust remote access solution was implemented to ensure all remote sites could access critical applications reliant for billing and booking of venue resources to their customers.
Outcome
Using our support service, along with a business continuity solution, ensures that no matter what interrupted their operations, their staff and customers were not affected.
The customer centric support desk provides a managed environment so Unit Management can pass the responsibility of the IT systems to a dedicated IT manager within our team.
