Frequently Asked Questions
The Platinum Care I.T. Support Package
Q. I wish to invest, but my current IT support contract doesn’t expire yet. What are my options if I want to take advantage of your current offer?
A. To take advantage of any particular offer we are running on Platinum Care I.T. Support, all you have to do is place your order before the deadline stated. Next, contact help@barttech.co.uk to advise when your existing contract expires and agree a start date for your Platinum Care agreement. You get to lock in the offer, and we’ll start your One-Step Switchover on the agreed date – even if that’s not for months.
Q. I rely on a specific software application in my business. Can you also support that?
Yes, we’ll support any non-Microsoft software on a ‘best endeavours’ basis – although we do advise you to have support from the software vendor too. That way we can escalate any bug fixes or software updates to them. If you have a specific piece of software in mind, do give us a call for a chat on 0203301 0003. It's likely that we’re already supporting it for another client.
Q. Can I speak with some of your existing customers to hear about their experiences?
A. We appreciate that choosing your IT support provider is a big decision for you and your business. You absolutely want to make sure you get it right. Whilst we can tell you all sorts of good things about the support and customer service we provide, we know you’ll feel more confident about our promise if you hear it from a customer. We have plenty of clients who are happy to have an informal chat. So let us know if you’d like a reference. We’ll introduce you via email, and then you’re free to get in touch and ask away!
Q. What happens if something is NOT included in my package?
A. Platinum Care I.T. Support includes a variety of categories for support and service. What support you receive is determined by your package choice. Different companies require different categories of support - but don't fear, we can help you decide what’s right for your business. That said, should you require a service that’s not included in your regular package, don't fear, we can provide this on an ad hoc basis for a small additional charge, which we can provide you with a quote for.
Q. We have all our data and applications in the cloud. Do we still need IT support?
A. Yes you do. With your data and applications held securely in the cloud, you’re even more dependent on your Internet connection, network, and computer systems. Imagine the detrimental impact on your business if you lost your connection. With IT support, you can limit the damage should this common situation arise.
Q. What systems do you support?
A. Your Platinum Care Package includes support for all Microsoft and Apple computers, laptops, and servers up to 10 years old. In addition, you’re covered for any Microsoft, Apple, or Android tablet computers and smartphones, along with all routers, firewalls, and networking equipment.
Q. Is there a minimum term?
A. The minimum term is 12 months. However, due to our 60-Day Money Back Guarantee, you’re free to walk away within the first two months – if you decide we’re not a good match. There’s zero risk.
Q. How do I cancel?
A. If you ever wish to leave then you’ll find cancellation is a very quick and straightforward process. All you have to do is get in touch with our team and we'll get everything organised for you.
"If you have any queries about the above, or any further questions - please don't hesitate to get in touch! We're here to help..."
Not A Platinum Care Member?
Simply fill in the form below and we'll be in touch to guide you through how Platinum Care can support your business, and more importantly - get rid of those I.T. headaches for good!